Tips from various Community Managers

This week’s panel for CMGRclass was one word: great. It is amazing to see people that technically have the same title, but are different in some ways. It’s also great to see all the different backgrounds that they come from!

Jen, the director of community at Moz, Lea, the community manager for Cycle for Survival, Sahana, who focuses on the community and marketing aspect at Klout, and Topher, part of the community team for Google all brought different aspects to the table that were very beneficial.

I spent most of my time during the hangout jotting down notes that I thought were relevant and good points. Come to find out, it seemed like I typed almost everything they said, because that’s how important I felt it was. How many pages did I type in Word regarding this panel? 5 single spaced pages. May be a bit much, but this is something I know I can always refer to.

My two takeaways

While clearly there are a million things I could write about, there were two takeaways in particular from the panel that I thought were great. First, the different traits that are most helpful to them that should be focused on and second, their mentors.


It was really neat to see the traits that each community manager felt was important. A quick recap of each panel member’s thoughts were as follows:

Jen-Being able to figure out what to do next is huge. Having the ability to take something and make a decision on what happens next is very important as well as having the ability to make decisions quickly.

Jenn speaking with #CMGRclass

Jenn speaking with #CMGRclass

Lea- Empathy is very important such as having the ability to empathize what is actually being said behind the words. Also, curiosity is crucial. Constantly looking to be better and being curious to learn is a great trait to have.

Sahana- Her five traits she believes are important are: the hunger to learn, being able to take something and actually doing something with it, being able to speak up and share your opinions and feedback, being perceptive, and being able to prioritize and knowing what’s most important and what’s not.

Topher- Energy is very important. How you display your energy and show your interests are crucial traits. Having the energy to tackle any task at any time is a trait that is valued for a community manager.


Topher speaking with #CMGRclass

Topher speaking with #CMGRclass

It was very interesting to see the different mentors these four community managers have had along the way. A recap of the four panelists responses are as follows:

Topher – He has had a combination of mentors, ranging from a girl named Julia who is the editor for the creative’s project, to all the great community managers at different meet-ups.

Sahana- An assortment of individuals have helped her along the way. She owes everything to her mentors because they taught her so much. She has a couple people she has kept in touch with via e-mail as well as different chats, such as #CMGRchat.

Lea- The people who send e-mails of emotional love are her mentors. Getting out and hearing from people at meet-ups have been a sense of mentoring for her. Receiving the e-mails that inspire you have been a guidance for her.

Jen- It’s extremely hard for her to pinpoint one or two people. She has found that just by being in her community, she has gained many mentors. Not one person knows everything, so different people mentor you in different ways. She has mentors when she reaches out to her community and gets answers.

Lea speaking with #CMGRclass

Lea speaking with #CMGRclass


Ultimately, this was a very unique panel with many different backgrounds experience and educational wise. There were many great things that were taken away from this panel and many tips that we can all use in the future were given. I think my favorite part of the panel was the different traits, because it seemed everyone had different answers but they were all great. I truly think being curious and willing to learn is the top one for me. Things are always changing and you have to go with the flow. You have to expect the unexpected and be ready to act upon things quickly when they arise. Without the sense of curiosity, you might not be ready to make those decisions. I think if I could take away one thing from this panel (even though there are endless), I would have to say it is crucial to manage your time well and be open to learning new things plus giving yourself an emotional break every once in a while!

Sahana speaking with #CMGRclass

Sahana speaking with #CMGRclass



What were your favorite thoughts on the panel?

Did one trait seem more important that others?

Do you have a particular mentor?


Leave a Reply

Your email address will not be published. Required fields are marked *