I went a whole week as a Moderator for #CMGRClass. I learned a lot about how to effectively manage a community and about how you must be on top of your community to make sure things are running smoothly. As a Moderator I felt the biggest lesson learned was time management. This was a good lesson in how to balance my time between working, school, and managing the G+ community for an entire week.
One of the most important articles that I posted was about how to be a successful community manager. This article was really effective as it had tips about the 12 most common things to do while running a community. I personally think that making connections and establishing relationships is key to success. Building relationships is what will keep your community going and your analytics will impress your manager.
During the week that I was Moderator there was a great article titled How to Craft a Blog Post. The article had 12 points from an experienced blogger about issues he had ran into when blogging. This article had a decent amount of discussion about what the most effective key point was. I believed that the most important point was quality control, where even one small mistake can effect your credibility in your readers eyes. One comment that stuck out to me was from iSchool Professor Kelly Lux, that “The title is SO important!”. Professor Lux brought up a great point that the most traffic on blogs comes from titles that are “keyword rich, or are those that answer ask or answer a Q”.
Overall, I think that my week as a moderator went well. There was a lot of great participation from the students of #CMGRClass. Each had their own opinions which helped keep the conversation flowing. Using Google + for moderation was a great tool as it helped me keep track of who responded to my posts. I also liked the fact that Google + allowed me to almost instantly push a post to my audience within seconds.
I ran into issues with time management during my week of moderating. Like everybody says “there is not enough time in the day”. I tried to balance work, school, and moderating, this was extremely difficult to balance and taught me a lesson on how to balance my time evenly. I learned that moderating and being a successful Community Manager is harder than it looks, and it takes a lot of experience.