Moderating #CMGRClass on Twitter & Google+

My moderating week did not go as well as planned. It seemed everyone who moderated before had many people involved and participation was much higher. On the flip side, I learned new things regarding moderating and while I thought this week was tough just to jump back and forth from Google+ and Twitter with only a few comments, I know that there is so much more involved regarding community management. For example, in the article by Jeff Sonderman titled How the Huffington Post handles 70+ Million Comments a Year, there can be up to 25,000 posts an hour! Now if I thought this week was challenging, I can’t imagine what they go through daily, even hourly! Although, with that volume, they have up to 30 full time moderators that work 24/7/365 in six-hour shifts where they can go through hundreds of comments an hour.

One of the biggest takeaways from this week was that regardless of how many people participated, there was still good discussion. For Huffington Post, having 100,000 comments on a post isn’t unusual and with that, you can still have a very meaningful conversation. I think the same goes with not many comments. This allows the moderator to be able to be involved in the community and participate more since there isn’t as much on the plate. I felt as though it wasn’t that difficult to respond to what everyone had to say on the posts. It allowed me to follow up with some questions.

Photo courtesy of Jon Gossier  via Flikr Creative Commons

Photo courtesy of Jon Gossier via Flikr Creative Commons

Photo courtesy of Fabrizio Van Marciano via Flikr Creative Commons

Photo courtesy of Fabrizio Van Marciano via Flikr Creative Commons

My Week as a Moderator

As stated above, I was hoping the discussion went a little deeper and I had more participation. I felt that I posted just as much if not more than other weeks, and I was active on Twitter. It didn’t seem that many people were responding nor was I getting many active participants on Twitter. However, with the comments we got, we were able to have a good discussion. The standout was Anne Marie, who posted on everything we put out there on Google+. We only got 1 retweet about an article I posted, and that was by Hannah. The Twitter participation was very disappointing. I would ask open ended questions and not many would respond. I have found this to be true for most weeks though, not just my week to moderate.

I learned that I shouldn’t overpower or dominate when I am moderating and I felt that I just needed to let things flow, and ask follow up questions only when needed. I am not sure if I overpowered the class with articles I found or if simply they didn’t find what I posted to be interesting. I still think to myself what I could have done better and what went wrong. I am open to suggestions for enhancing the experience and getting the class more engaged.

1 comment for “Moderating #CMGRClass on Twitter & Google+

  1. October 30, 2013 at 9:13 pm

    Jessica, If you ever want to see what it’s like to moderate Huffington Post comments, just let me know. 🙂

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