Community Moderation Fun!

After about 11 weeks of class, my turn has finally come to pass for moderation of our Google+ community. The subject of this week was community scaling to ensure its manageability, which is a very important topic because it has implications on the level of success that you will have with the growth of the community. Prior to moderating the community, I read chapter 4 in Richard Millington’s “Buzzing Communities” book per the recommendations of the syllabus. I must say that the content was spot on for how you should generally approach community moderation.

Image from http://www.inflexwetrust.com/wp-content/uploads/2012/09/IFWT_offensive_language.jpg

Image from http://www.inflexwetrust.com/wp-content/uploads/2012/09/IFWT_offensive_language.jpg

Importance of Community Moderation

Originally community moderators were seen as those that simply removed unneeded or unwanted content from a forum – such as spam, inappropriate posts, excessive language and unproductive conflict. Community moderation has changed over the years to include stimulating conversations, resolving conflict and keeping the community active through posts. Communities that aren’t active can result in the death of the community, a Community Manager must ensure that their participants are actually participating in the discussion. Here are a few ways that I found a Community Manager can stimulate activity:

  • Personal posts that are somewhat entertaining, but appropriate
  • Pose questions to the community that will allow them to post personal experiences in the industry
  • Post your own experiences as it applies to the conversation

These are only some of the tasks that I believe a Community Manager has while moderating a community discussion. I personally used these approaches during my time posting on our CMGR Google+ community group. The most important of the 3 listed above is posting your own experiences at it applies to the conversation. My experiences are unique and can’t be found in an online article or book, hence I think this is the best way to convey an idea or concept and influence a discussion.

Experience this week

Despite my various posts, I haven’t seen a lot of activity from my classmates. The most activity I have seen thus far was from a presentation by Patrick O’Keefe that was an entertaining take on what NOT to do when managing a community. Lacking activity can be a real problem because it can turn away potential new users of your community.

Several things that were mentioned in the book such as creating guidelines and monitoring spam really doesn’t apply to our scenario due to the exclusivity of CMGR Class. The community is limited to students that are enrolled in the class, thus eliminating the need for constant monitoring of posts to ensure there are no conflicts or inappropriate posts. Everyone will follow the guidelines that were defined in the syllabus and the repercussion for disobeying is a low or failing grade for IST620.

Overall, this week was good, but I just wish we had more activity from the class. Honestly, I think the nice weather may have had something to do with the lack of posts… just a thought…

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