Having done it before, you would think it would be easier the second time – well, it was! After being the weekly community manager for CMGRClass a few weeks ago, I learned so many things about what it takes to aggregate content, start and keep up conversations, and do it all across multiple platforms, while keeping it meaningful.
When I had the opportunity to do it all again this past week, I was exciting to put what I had learned the first time together to do an even better job the second time. Most of what I tried worked, but other things did not. First with the good…
What I had trouble with the first time while moderating the class discussion was balancing Twitter and Google+ conversations. I was confused as to what I should post where, and when I should do it. I sort of started off with a let’s wing it attitude, but that proved to be a little difficult and hard to keep track of. This time I had a more concrete plan.
First, I recognized that it was near the end of the semester, so I used that to my advantage when deciding what to post on Google+. I used the idea that people would be excited to talk about the end of the semester, to start conversations that were nostalgic and reflective on what we had learned in the previous weeks and months. People seemed to really like that. I also interjected into the conversation some of my own ideas each time I posted something, so that people felt like I too was taking the initiative to be a part of the conversation just as they were – something I learned from reading “Buzzing Communities.”
Next, I decided to vary the content more from Google+ to Twitter. Instead of posting the same content in a different way, I posted different content. For Twitter, I decided to stick with fun facts and little tidbits of information that people might retweet or favorite. That is exactly the behavior that I saw from people. On the other hand, Google+ content was focused more on conversation starters and longer form discussions.
What did not work for me so well was the way in which I initiated my own thoughts into my Google+ posts. I realized soon after I started that I was being a little inconsistent. On some posts I added my own insight right into the post, in others I added my own comment. I think it worked better posting later in the comments, because doing it the other way made my initial post much longer and less appealing for people to read in the first place.
There was certainly less participation this week than there was when I previously moderating class discussion, but that is likely due to the timing of the week. It think that planning out the content to better suit the time frame really did help, though, because it applied to what was on people’s minds at the time.
In the End
Overall, I enjoyed moderating the class discussion for a second time. I think that with each time you do something, you learn something new and hone your skills a little more, and community management and moderation is certainly no exception.
What do you think about my job as moderator. How did I do? Come on, lay it on me – the good and the bad!